1. Scope
This Refund Policy applies specifically to refund requests not covered in our Terms & Conditions Policy. All other payment, cancellation, and rescheduling terms remain governed by Section 4 of our Terms & Conditions.
2. Refund Eligibility
Refunds considered only in these exceptional cases:
- Double payment: Full refund within 7 days.
- Company fault: Service not delivered due to our technical failure (proof required).
- Medical emergency: Documented proof required, case-by-case basis.
3. Request Process
Submit refund requests to www.purecertsolution.com within 48 hours including:
- Booking reference number
- Detailed reason
- Supporting documents
- Bank details
4. Processing
Approved refunds processed in 7-10 business days:
- Original payment method only.
- Processing fees (if applicable) deducted.
5. Non-Refundable
No refunds for:
- Change of mind
- Client scheduling conflicts
- Partial service delivery
- Downloaded materials
6. Contact Us
For refund inquiries or status updates, reach out to our team: