Privacy Policy

1. Information We Collect

We collect personal data necessary to provide food safety consulting services, respond to inquiries, and improve our Website. This includes:

• Contact details: Name, email address, phone number, and company affiliation submitted via contact forms or service requests.
• Professional information: Job title, organization details, and food safety-related queries or requirements.
• Technical data: IP address, browser type, device information, and usage analytics via cookies (with your consent) to enhance site functionality.
• Sensitive data: We do not intentionally collect sensitive personal data unless voluntarily provided for service purposes, such as compliance certifications.

We only collect data you knowingly provide or that is generated through your interaction with the Website.

2. How We Use Your Information

Your personal data is processed for lawful purposes with your consent or as permitted under the DPDP Act. Key uses include:

• Delivering food safety consultancy services, audits, training, and advice.
• Communicating via email or phone about inquiries, newsletters (opt-out available), or service updates.
• Analyzing Website usage to improve user experience and security.
• Complying with legal obligations, such as record-keeping for audits.

Data is not used for automated decision-making or profiling.

3. Legal Basis for Processing

Processing occurs based on:

• Your explicit consent for non-essential activities like marketing.
• Necessity for contract performance (e.g., service delivery).
• Legitimate interests, such as site security.
• Legal compliance.

You can withdraw consent at any time via the contact details below.

4. Sharing Your Information

We do not sell your personal data. Disclosure occurs only to:

• Service providers (e.g., hosting, email tools) bound by data protection agreements.
• Legal authorities if required by law.
• Business partners for joint food safety projects (with your consent).

No cross-border transfers occur without adequacy decisions or safeguards under DPDP Act.

5. Data Security

We implement reasonable security practices, including encryption, access controls, and regular audits, to prevent unauthorized access, breaches, or loss. In case of a breach, we will notify affected individuals and the Data Protection Board of India as required.

6. Data Retention

Personal data is retained only as long as necessary for the purpose collected, typically 5-7 years for service records per industry standards, or until legal requirements are met. It is then securely deleted.

7. Your Rights as a Data Principal

Under the DPDP Act, you have rights to:

• Access, correct, or erase your data.
• Withdraw consent.
• Restrict or object to processing.
• Nominate a contact in case of incapacity.

Exercise these rights by emailing us. We respond within 30 days.

8. Cookies and Tracking

Our Website uses cookies for functionality and analytics. You can manage preferences via browser settings. Essential cookies cannot be disabled.

9. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect their data.

10. Changes to This Policy

We may update this policy to reflect legal changes or operations. Notice will be posted on the Website with the new effective date. Continued use constitutes acceptance.

11. Grievance Redressal

For queries or complaints, contact our Data Protection Officer: