REFUND POLICY 

PureCert Solution
Food Safety Consultancy
Effective Date: Jan, 2026

1. Scope
This Refund Policy applies specifically to refund requests not covered in our Terms & Conditions Policy. All other payment, cancellation, and rescheduling terms remain governed by Section 4 of our Terms & Conditions.

2.  Refund  Eligibility
Refunds considered only in these exceptional cases:

• Double payment - Full refund within 7 days

• Company fault - Service not delivered due to our technical failure (proof required)

• Medical emergency - Documented proof required, case-by-case basis

3. Request Process
Submit refund requests to ww.purecertsolution.com within 48 hours including:

• Booking reference number

• Detailed reason

• Supporting documents

• Bank details

4. Processing

• Approved refunds processed in 7-10 business days

• Original payment method only

• Processing fees (if applicable) deducted

5. Non-  Refundable
No refunds for:

• Change of mind

• Client scheduling conflicts

• Partial service delivery

• Downloaded materials